Experiencing a natural disaster? There’s help if you need it.

Customers affected as a result of an emergency may be offered financial relief. Our funding partners, often extend assistance packages in response to a current natural disaster which has seen homes lost and businesses impacted.

For affected customers, some key features of Assistance Packages may include:

Customers can apply for relief on their home loans for up to three months.
Credit cards can apply for deferral of repayments for up to three months.
Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity.
No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan.

Who do I contact for help?

For customers on our Well Balanced or Equity Plus products
The best phone number to call is to call this funder directly as they have setup their Mortgage Help Centre specifically to help deal with this current disaster.

Contact details:

Call on 1800 652 146

Email: mortgagehelpretail@bendigoadelaide.com.au

To apply for relief on home loans, contact the Mortgage Help Centre on 1800 652 146.

The people at the help centre will be able to advise you regarding financial hardship and applying for assistance.

For customers on all other products (Ultimate, Next Step, Launchpad)
The best phone number to call is to call us and we can direct you to the right people to help

Our contact details:

Call on 1300 899 724

Email: wellcare@wellmoney.com.au

What are some of my options?

The Mortgage Help Centre will be able to offer advice regarding the relief options if you’re experiencing hardship due to the disaster that may be in addition to the key features listed above.

Updated on: 10/02/2025