Articles on: Financial Difficulty

Natural disaster assistance

Links to current natural disaster assistance programs

Cyclone Jasper (December 2023)

There’s help if you need it.

Customers affected as a result of an emergency may be offered financial relief. Our funding partners, often extend assistance packages in response to a current natural disaster which has seen homes lost and businesses impacted.

For affected customers, some key features of Assistance Packages may include:

Customers can apply for relief on their home loans for up to three months.
Credit cards can apply for deferral of repayments for up to three months.
Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity.
No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan.

Who do I contact for help?

The best phone number to call is to call our funder directly as they have setup their Mortgage Help Centre specifically to help deal with this current disaster.

Contact details:

Call on 1800 650 258


To apply for relief on home loans, contact the Mortgage Help Centre on 1800 650 258.

The people at the help centre will be able to advise you regarding financial hardship and applying for assistance.

What are some of my options?

The Mortgage Help Centre will be able to offer advice regarding the relief options if you’re experiencing hardship due to the disaster that may be in addition to the key features listed above.

Updated on: 21/12/2023

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