Natural Disaster Assistance

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• Natural disaster assistance

  Experiencing a natural disaster? There’s help if you need it. Customers affected as a result of an emergency may be offered financial relief. Our funding partners, often extend assistance packages in response to a current natural disaster which has seen homes lost and businesses impacted. For affected customers, some key features of Assistance Packages may include: Customers can apply for relief on their home loans for up to three months. Credit cards can apply for deferral of repaymenFeatured

• What to do if I experience financial difficulty?

  If you find yourself facing financial challenges, there are support systems in place to assist you. Financial hardships often arise from unforeseen changes in life circumstances, such as job loss or reduction in work hours, alterations in relationships, the passing of a family member, significant illnesses, natural disasters or a downturn in your business. In the event that you struggle to meet your loan repayment obligations, please reach out as soon as possible. The right contact points willFew readers

• What is the application process for hardship?

  If you think you are, or will be, unable to meet your debt obligations please contact us as soon as possible. Depending on your situation we may be able to provide assistance quickly and efficiently over the phone. Applying for financial assistance If we are unable to help out immediately over the phone, we may need further information and documentation to help understand your financial position and determine whether assistance is appropriate, such as: A statement of financial position toFew readers

• Other financial hardship resources

  If you are experiencing financial hardship, useful resources are available to you. These include: The National Debt Helpline have easy to use, step-by-step guides on how to tackle debts - ndh.org.au. You can also call the National Debt Helpline on 1800 007 007 to talk to a financial counsellor for free, independent advice about your situation. The Small Business Debt Helpline is a free financial counselling service for small business owners inFew readers

• What assistance options are available?

  This will depend on your personal circumstances and financial situation, and may include: Tailoring a payment arrangement; Deferring or reducing loan payments for a defined period of time; Extending the loan term; Capitalising loan arrears; Product conversion; Debt consolidation; Interest only period. It is important to reach out early so that we can discuss your situation and provide the best options available to you. Please note that not all options may be available to you. TFew readers

• COVID-19 assistance package

  Last updated: May 16, 2022 We understand the impact of the coronavirus (COVID19) could affect you financially, that’s why we have a plan in place to help you out. What package is available? Our funding partner, Adelaide Bank has announced the the following financial assistance package for all affected customers nationwide, and includes: Home Loan and Business Loan customers can apply for relief on loans for up to six (6) months Waiver of fees for the restructuring or consolidation ofFew readers